Shipping policy

Last Updated: September 9, 2026

Thank you for shopping with Shoowo. This Shipping Policy explains how orders placed through www.shoowo.com are processed, shipped, and delivered within the United States.

1. Shipping Destination

Shoowo currently ships orders within the United States.

Shipping availability is subject to the delivery address entered during checkout.

2. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM Pacific Time (Los Angeles)

Orders placed before the cut-off time will begin processing according to our normal handling schedule.

Orders placed after the cut-off time will begin processing on the next applicable business day.

3. Order Processing Time

Orders are generally processed within:

1–3 business days

Our order processing days are:

Monday through Saturday

Sundays and applicable public holidays are not counted as processing days.

Processing time begins after successful payment authorization and order confirmation.

4. Transit Time

After your order has been processed and shipped, estimated transit time within the United States is:

6–9 business days

Carrier transit days are generally:

Monday through Saturday

Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

5. Estimated Total Delivery Time

The estimated total delivery time consists of processing time plus transit time.

Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Delivery estimates are not guaranteed and may be affected by carrier delays or other circumstances outside our reasonable control.

6. Shipping Costs

Applicable shipping charges will be displayed during checkout before the order is submitted.

Customers will have an opportunity to review the shipping method, shipping cost, and total order amount before completing their purchase.

If a free shipping promotion is available, any applicable eligibility requirements will be displayed on our website or during checkout.

7. Order Tracking

When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has been shipped.

Please allow time for the carrier's tracking system to update after shipment.

If you have questions about your tracking information, contact us at info@shoowo.com and include your order number.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State
  • ZIP code
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

9. Delivery Delays

Occasionally, deliveries may be delayed because of circumstances such as:

  • Severe weather
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us so we can review the available tracking information and assist you.

10. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check your delivery area, mailbox, household members, neighbors, or building reception where applicable.

If you are still unable to locate the package, contact us at info@shoowo.com with your order number and tracking information.

We will review the available shipping information and assist with the appropriate next steps.

11. Damaged Packages

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the shipping packaging, where applicable

We will review the issue and provide an appropriate resolution in accordance with our Return Policy.

12. Multiple Shipments

In some cases, an order may be delivered in more than one package.

If your order is divided into multiple shipments, separate tracking information may be provided for each package when available.

You will not be charged additional shipping fees solely because Shoowo divides an order into multiple shipments.

13. Contact Information

If you have questions about shipping, delivery, or tracking, please contact us:

Store Name: Shoowo

Website: www.shoowo.com

Email: info@shoowo.com

Phone: +1 409-710-8282

Business Address:
5728 Kenneth Ave
Cincinnati, OH 45224
United States