Shipping policy

This Shipping Policy applies to all orders placed with Shoowo (“we”, “us”, or “our”). By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed and shipped within 1–3 business days.

  • Processing time excludes weekends and public holidays
  • Processing may be delayed during peak seasons or promotional periods
  • Orders may be held for verification if additional information is required

2. Shipping Coverage

We currently ship to the following regions:

  • United States
  • Australia
  • Canada
  • France
  • Select additional countries depending on carrier availability

3. Shipping Methods & Estimated Delivery Time

All delivery times are estimates only and may vary due to customs, carrier delays, or external factors.

🇺🇸 United States (Domestic Shipping)

Standard Shipping

  • Shipping Fee: $8.00
  • Estimated Delivery: 6–12 business days
  • Free Shipping: Orders over $60

Express Shipping

  • Shipping Fee: $16.00
  • Estimated Delivery: 5–8 business days
  • Free Shipping: Orders over $100

🌍 International Shipping

(Applicable to Australia / Canada / France and other eligible regions)

Standard Shipping

  • Shipping Fee: $10.00
  • Estimated Delivery: 6–12 business days
  • Free Shipping: Orders over $60

Express Shipping

  • Shipping Fee: $16.00
  • Estimated Delivery: 5–8 business days
  • Free Shipping: Orders over $100

4. Customs & Import Duties

  • International shipments may be subject to customs duties or import taxes
  • These charges are determined by the destination country
  • Customers are responsible for all applicable customs fees
  • We are not responsible for delays caused by customs clearance

5. Shipping Delays Disclaimer

Delays may occur due to:

  • Customs processing
  • Weather conditions or natural events
  • Peak holiday seasons
  • Carrier operational delays
  • Incorrect or incomplete shipping addresses

We are not liable for delays caused by third-party logistics providers.

6. Tracking Information

  • Tracking numbers are provided for all shipped orders
  • Tracking updates may take 24–72 hours to appear
  • Customers can track shipments via the carrier’s official website

7. Address Accuracy Responsibility

Customers are responsible for providing accurate shipping information.

  • We are not responsible for lost or undelivered packages due to incorrect addresses
  • Address changes may not be possible after shipment has been dispatched

8. Lost or Missing Packages

If a package is marked as delivered but not received:

  • Please contact your local carrier first
  • We will assist in filing an investigation or claim
  • Final resolution is determined by the shipping carrier

9. Contact Information

  • Email: info@shoowo.com
  • Phone: +1 409-710-8282
  • Business Address:
    5728 Kenneth Ave, Cincinnati, OH 45224, United States