Refund policy

Last Updated: September 9, 2026

At Shoowo, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Window

We accept return requests within 30 days of delivery.

To start a return, please contact us before sending any item back:

Email: info@shoowo.com

Please include your order number, the item you wish to return, and the reason for your return.

2. Return Eligibility

To be eligible for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Include original tags and packaging, where applicable

  • Show no signs of washing, alteration, damage, or use

  • Include all accessories or components originally supplied with the product

  • Be accompanied by proof of purchase

Clothing and footwear should only be tried on carefully and must be returned in a condition suitable for resale.

Shoes should be tried on indoors and returned with their original packaging where applicable.

3. Non-Returnable Items

We may not accept returns for:

  • Items returned more than 30 days after delivery

  • Items that have been worn, washed, used, damaged, or altered after delivery

  • Items missing original tags or packaging, where applicable

  • Items marked as final sale or non-returnable at the time of purchase, where permitted by law

  • Items that cannot be returned for hygiene reasons after being opened or used, where applicable

These restrictions do not affect any rights you may have under applicable law for defective, damaged, or incorrectly supplied products.

4. How to Start a Return

To request a return:

  1. Contact info@shoowo.com with your order number and return request.

  2. Wait for our customer support team to review your request.

  3. Follow the return instructions provided by our team.

  4. Package the item securely and return it according to the provided instructions.

Please do not send products directly to our business address unless our customer support team specifically instructs you to do so.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging, where applicable

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, return, or refund.

6. Return Shipping Costs

For returns due to personal reasons, including:

  • Change of mind

  • Incorrect size selection

  • Personal preference

the customer is responsible for return shipping costs unless otherwise required by applicable law.

If an item is confirmed to be damaged, defective, or incorrectly supplied, Shoowo will provide an appropriate solution and cover reasonable return shipping costs where applicable.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise stated or required by applicable law.

8. Exchanges

If you would like a different size, color, or eligible product, please contact us at info@shoowo.com to determine the available options.

For damaged, defective, or incorrect products, please contact us and we will review the issue and provide an appropriate resolution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. Eligible products may be returned after delivery according to this Return Policy.

10. Contact Information

If you have questions about a return, refund, exchange, or damaged product, please contact us:

Store Name: Shoowo

Website: www.shoowo.com

Email: info@shoowo.com

Phone: +1 409-710-8282

Business Address:
5728 Kenneth Ave
Cincinnati, OH 45224
United States